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The Eight Pillars of Trust

Leading Blog

Commitment. Trust is a confident belief in someone or something to do what is right, deliver what is promised, and to be the same every time in spite of circumstances. Have high morals and be consistent in your thoughts, words, and actions. Always ask, “Am I doing the right thing?” Competency. Humility is the first step in learning.

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Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

The source of much of this faulty information is client service personnel, who ultimately are not in an objective position to gather and share unbiased feedback, due to factors such as personal client relationships and potential conflicts of interest. Obtain candid, timely ‘voice of the client’ feedback.

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The Enemies of Data Security: Convenience and Collaboration

Harvard Business Review

After all, attackers typically steal information by exploiting a technology-related vulnerability. What makes these companies successful, the strength of their commitment to the mission, also puts them at risk. It is natural to view IT as both the cause and the cure for cyber security problems.

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How Risk Reduction Is (and Isn't) Rocket Science

Harvard Business Review

The secret isn't rocket science — it's a full-time commitment to the art and science of project management. This approach ensured that project resources were properly allocated where they were really needed and minimized conflicts of interest and management overhead. Leveraging Executive Sponsors.

Project 16
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How Risk Reduction Is (and Isn't) Rocket Science

Harvard Business Review

The secret isn't rocket science — it's a full-time commitment to the art and science of project management. This approach ensured that project resources were properly allocated where they were really needed and minimized conflicts of interest and management overhead. Leveraging Executive Sponsors.

Project 13
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Are Uber and Facebook Turning Users into Lobbyists?

Harvard Business Review

With this week’s in-feed promotion of Internet.org, Facebook crossed the line between promoting general civic engagement and sponsoring citizen communication by supporting a specific company program favorable to its commercial interests. We’re being introduced to a new lever of corporate influence on democracy.

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The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

There was a conflict of interest in alliance with Enron…not objective enough. Technology companies must now learn the lessons that steady-growth companies in other industries absorbed. I advised several technology companies during their gravy years. I advised several technology companies during their gravy years.