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5 Most Important Leadership Competencies for Function Leaders

Center for Creative Leadership

They carry titles such as vice president or senior director and have responsibilities for one or more functions — such as sales, marketing, finance, operations, engineering, technology, legal, and human resources. From a list of 13 leadership competencies for leading the function, here are the Top 5 that emerged: Executive communication.

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Saving Face: How to Preserve Dignity and Build Trust

Skip Prichard

Develop Your Ability to Influence. Great leaders are constantly working to develop their ability to influence and inspire others. And Maya Hu-Chan’s new book, SAVING FACE: How to Preserve Dignity and Build Trust is full of ways for leaders to: Increase your positive influence. Why is saving face an important leadership skill?

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Customer Experience Management | N2Growth Blog

N2Growth Blog

However as the mountaineer’s choice can influence time, degree of difficulty and the eventual success or failure of the climb, so will a company’s choice between a historical product based platform (CRM) vs. a forward looking experience based platform influence their degree of success or failure.

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To Blog or Not to Blog?

N2Growth Blog

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.] I Think Not. Our Freedom.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Jim Kim (President of the World Bank), Peter Drucker (founder of modern management), Paul Hersey (noted author, teacher, and personal mentor of mine), and Warren Bennis (one of the world’s greatest leadership thinkers of his time). Has been recognized as the World’s #1 Leadership Thinker. Author of two best-selling leadership books.

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How to Really Listen to Your Employees

Harvard Business Review

” Christine Riordan, a leadership coach and president-elect of Adelphi University, agrees: “To be able to motivate and inspire others, you need to learn how to listen in both individual meetings and at the group level.” Without first recognizing the influence of your early years, it’s difficult to change.

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Understanding the Drivers of the Patient Experience

Harvard Business Review

A 2012 industry survey asked top hospital leaders (CEOs, COOs, and others) what was necessary to improve the patient experience. If he doesn’t feel that his caregivers are compassionate, that may heavily influence his overall perception of the experience.