Surviving Leadership

OCTOBER 29, 2018

There is a noticeable focus on “culture” lately, whether the topic is recruiting, engagement, development, retention, what have you. In the high potential development program, we took participants to other locations and gave them a chance to learn more about a new business unit. It’s all good stuff to discuss.

CFO 58

CFO P&L Call Center COO 58

Harvard Business Review

AUGUST 5, 2014

That means churning through data to find insights that others haven’t seen and then developing the organizational capability to act on them faster and better to drive above-market growth. Says Abi Comber, Head of Marketing for British Airways: “Having P&L responsibility is incredibly powerful.

P&L 11

P&L Banking Marketing Call Center 11

Ask Atma

MAY 20, 2012

When human learning slows down, people tend to lose creative and problem solving capacity. In team development, research has shown that individual learning works best when accompanied by team learning. [1]. The key is to develop determination and commitment for the process. These are just a few examples.

Team 52

Team How To Knowledge Management Self-aware 52

Strategy Driven

DECEMBER 2, 2019

However, a company’s biggest expense doesn’t show on a P&L, at least not directly. It’s clear that developing a customer-obsessed organization extends well beyond your customer service team. There’s no line item for poor customer service, but nothing may have a greater impact on your bottom line than dissatisfied customers.

Company 71

Company P&L Bottom-up Advertising 71

Harvard Business Review

MARCH 1, 2016

For example, the French global energy player ENGIE recently tilted its primary dimension from product (such as power, services, and infrastructure) toward region in order to better serve its clients in the territories in which it operates. But such reorgs don’t make silos go away — they just create new ones.

Organization 8

Organization P&L Report Finance 8

Harvard Business Review

JANUARY 29, 2015

Key selection criteria included experience in innovative software and service (versus product) development, and an ability to manage a start-up in a very large, complex company. Bill and his team set out to develop a system that could bring all GE machines onto one efficient cloud -connected platform. She told me how difficult it was.

Software 8

Software Six Sigma Insourcing P&L 8