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Establishing Forums to Build a Quality Oriented Culture

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Establishing Forums to Build a Quality Oriented Culture Total Quality Management (TQM) says that quality is everybody’s job. TQM is not just a philosophy. Each individual’s approach to work, understanding of quality and personal standards of excellence are crucial for delivering quality.

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Outside In: Customer Perceptions Define Service/Quality Levels

The Practical Leader

&# This draws from The Three Rings of Perceived Value model we developed at The Achieve Group (now part of AchieveGlobal) and featured in my second book Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance.

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2015 Deming Prize Winners

Deming Institute

GS Yuasa Corporation, Industrial Battery Production Division, Industrial Batteries and Power Sources Business Unit (Japan). The Deming Prize Committee views the examination process as an opportunity for “mutual-development,” rather than “examination.” CPRAM Company Limited (Thailand).

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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Total Quality Management (TQM) is recognized as a prerequisite for survival. TQM has increased profitability in some corporations up to six times. Power Stars to Light the Business Flame , by Hank Moore, encompasses a full-scope business perspective, invaluable for the corporate and small business markets. Customer retention.

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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Top leaders required to develop a plan to demonstrate their advocacy for Quality Leadership methods and the goals of the transformation. A mission statement is developed by the management team and shared with the department. Twelve principles of Quality Leadership (QL) are developed for police leaders. Year seven.

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Avoid the Improvement Hype Cycle

Harvard Business Review

To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one. Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.