Chart Your Course

AUGUST 14, 2012

According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. Do you have metrics in place to measure customer satisfaction and loyalty?

Newsletter 165

Newsletter Insurance Class Workshop 165

Ask Atma

MAY 20, 2012

To get you started I will expand on the list that MIT research scientist Peter Gloor calls the “genetic code” of collaboration: learning networks, ethical principles, trust and self-organization, knowledge sharing, and transparency. It is essential to build in a framework of virtuous and ethical principles.

Team 52

Team How To Knowledge Management Self-aware 52

Women on Business

JANUARY 24, 2011

Evaluate organizations online: their mission, major products/markets, history, and biographies of key participants. Loyalty is paid for one way or another. Investigate those doing what you want to do. Their advice can be invaluable. Research prospects and contacts. There is no reason not to Google any names of interest.

Press Release 100

Press Release Discount Sharpe Advertising 100