Lead Change Blog

OCTOBER 4, 2017

on a 5-point scale, loses his or her license to represent the Uber brand. And, certainly not if you want to build a devoted customer base that will become avid extensions of your sales and marketing departments. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Lead Change Blog

OCTOBER 4, 2017

on a 5-point scale, loses his or her license to represent the Uber brand. And, certainly not if you want to build a devoted customer base that will become avid extensions of your sales and marketing departments. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

Rich Gee Group

NOVEMBER 13, 2010

I run workshops all across the country in many venues — they were the perfect hosts (they covered ALL the bases), the location was smashing (I love the Doubletree Hotel – it was just renovated), the room was perfect, the food scrumptious, and any request was met with a smile. Unported License.

Workshop 186

Workshop Licensing PR Ethics 186

Sales Wolf Blog

AUGUST 30, 2010

workforce.com Powerful Workforce Portal My Online Status LinkedIn: cyoung@teamrainmaker.com MSN Messenger: gofixyourself@hotmail.com Twitter: therainmaker Add me to your TypePad People list Blog Catalog cc This work is licensed under a Creative Commons Attribution-Noncommercial 3.0  I hope you had a wonderful weekend.  Enjoy!

Blog 124

Blog Maslow Talent Management Human Resources 124

Harvard Business Review

DECEMBER 8, 2011

Market Position: Contracts, licenses, legal monopolies, customer lists. The top two elements, market position and brand — with items like goodwill, customer lists, reputation and contracts — are largely a measure of how well companies are building trust with consumers and the wider community.

Brand 15

Brand Hotels Reputation Franchising 15

Harvard Business Review

FEBRUARY 9, 2012

The Hilton Worldwide hotel chain documents every employee's specific skills, including languages, education, experience, property experiences, local market connections, and affiliations with boards and non-profits.

Skills 14

Skills Survey Human Resources Document 14