Lead Change Blog

FEBRUARY 17, 2016

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. But pursuing incremental improvements while rivals reinvent the industry is like fiddling while Rome burns.” The benefits were significant.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Strategy Driven

FEBRUARY 6, 2015

It applies to service industries and manufacturing operations. Life-threatening experiences (loss of business or market share, economic recession) signal the urgency for the team to collaborate. Thinking that quality needs apply to some other department, company or industry, not your own. Access to global markets.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

AUGUST 25, 2014

But the disconnect between sales and strategy (in this case, a lack of strategy to deal with a technology that is redefining the market and customer behavior) is the hidden subtext of the book. While this is going on, the market is doing what the market will do, and sales must respond issue by issue and account by account.

Strategy 13

Strategy P&L TQM Strategic Planning 13

Harvard Business Review

JANUARY 30, 2013

Then we got talking about the odometer on my Nissan Pathfinder: Is a car that can go 300,000 miles a case of over-engineering or TQM excellence? Is a supermarket's "Buy one get one free" promotion a loss-leading marketing exercise or a tactic for achieving necessary volume? It was a debate worth at least 40 miles.

Case Study 9

Case Study TQM Supply Chain Brand 9