Stop Numerator Thinking: Innovating Your Service Experience
Lead Change Blog
JANUARY 12, 2015
Numerator thinkers operate with an abundance mentality; denominator thinkers use a scarcity mentality. They cultivate, grow, innovate and invest. Or a monthly newsletter that was the talk of the break room? Pretty good service is not your ticket to avoiding the blade, innovative service is. Think about a great concierge.
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