Harvard Business Review

AUGUST 24, 2015

” No, Bezos shouldn’t embed a C@D—Crying@Desk—metric on his KPI dashboard. As the New York Times article observed, “Amazon uses a self-reinforcing set of management, data and psychological tools to spur its tens of thousands of white-collar employees to do more and more.

Metrics 8

Metrics Management KPI Follow-up 8

Harvard Business Review

JANUARY 27, 2017

At some of the world’s most successful enterprises — Google, Netflix, Amazon, Alibaba, Facebook — autonomous algorithms, not talented managers, increasingly get the last word. Elite MBAs (Management by Algorithm) are the new normal. Top management would have to trust its computationally brilliant bidding software.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

SEPTEMBER 8, 2016

But technology makes it easier and simpler for more organizations to try to get away with profitable but irritating little nicks and customer scrapes. Entire KPI dashboards have apparently been built around receptivity/abandonment behaviors. The former perspective inspires and incents a different investment in UX than the latter.

Advertising 8

Advertising KPI Mission Statement Incentives 8

Harvard Business Review

APRIL 8, 2015

One typical reason is that top executives haven’t managed to clarify something even more fundamental: how much priority they place on increasing profit margins. Price leadership: A no-frills airline constantly advertises the lowest fares on any route served. Why is it that? That might sound strange.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Strategy Driven

JUNE 4, 2013

Organizational performance measurement systems are complex constructs that significantly impact leadership decisions, employee behaviors, and management processes and systems. Technology Related Challenges. Acceptance of a new or upgraded performance monitoring system centers on metric and report accuracy.

System 72

System Metrics KPI Document 72

CO2

NOVEMBER 26, 2023

Internally, examine culture, leadership, process, and people, as well as the value proposition you offer to customers. Externally, examine societal trends, political implications, technological advancements, and competitive forces. These leaders miss out on a lot of ideas, and they often struggle with alignment and employee buy-in.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78