Remove 2001 Remove Development Remove Loyalty Remove Operations
article thumbnail

Meet Your Company's New Chief Customer Officer

Harvard Business Review

In his research, he reports that these individuals typically have extensive sales, marketing and operational backgrounds. But Hagen has identified three attributes that these leaders must possess: 1) a passion for customer experience; 2) a strong personal brand; and 3) operational know-how. Get operational expertise, and fast.

Company 14
article thumbnail

Where There’s No Margin for Toxic Leadership

Harvard Business Review

Back in 2001, it was growing rapidly. The CEO thought he needed to step out of the chief sales role to focus on operations and finances. Many CEOs of midsized firms are loyal to the team that got them there, but that loyalty is misplaced if it erodes the company’s ability to grow. But when it’s a team of six?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low

Harvard Business Review

But in a world where most companies don’t operate on the frontiers of digital transformation, and most employees aren’t tech geeks or app developers, our appetite for unconventional talent strategies should probably extend to more conventional parts of the economy. We teach and coach every day.”

article thumbnail

Case Study: Time for a Unified Campaign?

Harvard Business Review

Palma Cay is Alegre's newest flagship hotel, and I think I can make it work with lower prices to the key travel agencies, tour operators, and online portals. After three years and $500 million in development costs, it was a gorgeous hotel, the best designed and best located in the company's portfolio. Palma Cay's first month," he said.

article thumbnail

The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

Business development. So were professional development programs, rewards for random acts of kindness and other empowerment initiatives. The Enron scandals of 2001 and 2002 focused only upon cooked books audit committees and deal making. .’ No executive development program was held at Enron. Running the business.