Harvard Business Review

MAY 26, 2014

Back in 2001, it was growing rapidly. The CEO thought he needed to step out of the chief sales role to focus on operations and finances. Many CEOs of midsized firms are loyal to the team that got them there, but that loyalty is misplaced if it erodes the company’s ability to grow. But when it’s a team of six?

Leadership 8

Leadership Leadership Pipeline Loyalty CEO 8

Harvard Business Review

AUGUST 22, 2012

In his research, he reports that these individuals typically have extensive sales, marketing and operational backgrounds. But Hagen has identified three attributes that these leaders must possess: 1) a passion for customer experience; 2) a strong personal brand; and 3) operational know-how. Get operational expertise, and fast.

Company 14

Company Business Intelligence CRM Marketing 14

Harvard Business Review

NOVEMBER 20, 2012

In a word: loyalty. Joffe-Walt says that for now, you’re going to have to operate, basically, like a drug dealer. That’s according to Brent Gleeson at Inc. whose own leadership skills come courtesy of the Navy SEAL training program. And banks and credit unions worry that this could get them in trouble. BONUS BITS: Good Reads.

Banking 8

Banking Loyalty Morale Report 8

Harvard Business Review

JANUARY 26, 2016

But in a world where most companies don’t operate on the frontiers of digital transformation, and most employees aren’t tech geeks or app developers, our appetite for unconventional talent strategies should probably extend to more conventional parts of the economy. Yet Pal’s makes a mistake only once in every 3,600 orders.

Loyalty 8

Loyalty Customer Loyalty Training Quality 8

Harvard Business Review

JANUARY 29, 2013

Someday, Apple's now 11-year-long run of nearly unbroken triumph (I'm dating it to the launch of the iPod in November 2001) is going to end. Devices from Samsung, HTC, Coolpad, and lots of other manufacturers using Google's Android operating system now account for 75% of the global smartphone market.

Strategy 9

Strategy Porter Christensen Mauborgne 9

Harvard Business Review

MARCH 29, 2011

Palma Cay is Alegre's newest flagship hotel, and I think I can make it work with lower prices to the key travel agencies, tour operators, and online portals. But the tour operators and travel agencies that Alegre had always relied on to fill rooms were having trouble selling any resorts, and bookings were particularly slow for Palma Cay.

Case Study 10

Case Study Hotels Price Decentralization 10

Strategy Driven

MARCH 11, 2011

The Enron scandals of 2001 and 2002 focused only upon cooked books audit committees and deal making. It demanded blind loyalty, hired ISTJ personality types for support and rewarded dogmatic sales types for trading deals. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57