Harvard Business Review

MAY 26, 2014

But building a consistently strong top leadership team is difficult for at least three reasons: the tendency to be loyal to existing members, the lack of management depth to promote from, and many CEOs’ lack of experience in many functional areas. Back in 2001, it was growing rapidly. But when it’s a team of six?

Leadership 8

Leadership Leadership Pipeline Loyalty CEO 8

Harvard Business Review

AUGUST 22, 2012

In his research, he reports that these individuals typically have extensive sales, marketing and operational backgrounds. They manage preference centers, they use propensity models to define and meet customer needs, and they leverage tools to recognize customers across channels and devices. Get operational expertise, and fast.

Company 14

Company Business Intelligence CRM Marketing 14

Harvard Business Review

JANUARY 26, 2016

But in a world where most companies don’t operate on the frontiers of digital transformation, and most employees aren’t tech geeks or app developers, our appetite for unconventional talent strategies should probably extend to more conventional parts of the economy. Annual turnover among assistant managers is 1.4

Loyalty 8

Loyalty Customer Loyalty Training Quality 8

Harvard Business Review

NOVEMBER 20, 2012

In a word: loyalty. Gleeson writes that the best managers are those who hire responsibly, and then support the people they hire. Joffe-Walt says that for now, you’re going to have to operate, basically, like a drug dealer. That’s according to Brent Gleeson at Inc. So what’s a would-be weed distributor to do?

Banking 8

Banking Loyalty Morale Report 8

Harvard Business Review

MARCH 29, 2011

She led him down a long corridor to a door marked "Hotel Manager." Palma Cay is Alegre's newest flagship hotel, and I think I can make it work with lower prices to the key travel agencies, tour operators, and online portals. Since 2001, when she'd arrived at the company, she'd turned around two hotels. How is it going?".

Case Study 10

Case Study Hotels Price Decentralization 10

Strategy Driven

MARCH 11, 2011

The Enron scandals of 2001 and 2002 focused only upon cooked books audit committees and deal making. It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ It charged too much money and got away with it (because mid-managers but brand names of firms).

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57