Harvard Business Review

APRIL 17, 2015

In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business.

Innovation 8

Innovation Company Supply Chain Open-book 8

Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. Rather than going the way of Tower Records, leading banks are reinventing themselves with innovative mashups of digital technologies and physical facilities, a combination we call “digical.”. More than 85% of retail banking transactions are now digital. In our view, no.

Banking 10

Banking Retail Open-book Finance 10

Harvard Business Review

JANUARY 23, 2015

Marissa Mayer’s move to ban working from home at Yahoo in 2013 caused a media firestorm over the costs and benefits of this rapidly growing practice. This provided us with excellent — and uncommon — access to both the experimental data and to the management’s views on working from home. Further Reading.

Policies 8

Policies Call Center Attitude Survey Hotels 8

Harvard Business Review

AUGUST 28, 2017

Total investment (internal and external) in AI reached somewhere in the range of $26 billion to $39 billion in 2016, with external investment tripling since 2013. With the AI field recently picking up its pace of innovation after the decades-long “AI winter,” technical expertise and capabilities are in short supply.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

APRIL 7, 2016

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. Following are three such innovative approaches for connecting with top talent. But a few years ago, delays in signing new hires were impairing its expansion; in 2013, the average time to hire was 100 days.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. That helped account managers focus their pitch on the client’s business issues and build rapport. And that really is on the backs of marketing.”

P&L 10

P&L Banking Marketing Call Center 10