Don’t Blame IT for Obamacare’s Tech Troubles
Harvard Business Review
OCTOBER 22, 2013
Blaming programmers, coders, and project managers for disgraceful design flaws and technical turmoil is too easy and obvious. Emerging problems are flagged sooner; project leaders present their testing protocols and outcomes; and updated expectations are clearly communicated throughout the enterprise. Crap rolls downhill. Look deeper.
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