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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers. A clear business case for leaders to focus on building engaged teams across the business.

Metrics 347
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How to Compete Like the World’s Most Innovative Leaders

Skip Prichard

Tesla’s genius and education led him to develop the foundations for electric induction motors, wireless telegraphy, radios, neon lamps, and remote control. When Edison developed a commercially viable light bulb, he was able to convince Morgan to advance him $30,000 for the Edison Electric Light Company. Moreover, it’s hard. “I

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6 Silent Productivity and Profitability Pitfalls, part 6 of 7

Strategy Driven

Thanks to the bureaucracy and lack of listening that exists in most companies today, we have created working environments that stifle the creativity, original thought, and innovation that make our human capital so valuable. In the new business world, innovation should not be restricted to product development. About the Author.

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The June 3rd, 2013 Leadership Development Carnival

Great Leadership By Dan

Welcome to the June 3rd, 2013 edition of the Leadership Development Carnival! Well, here''s your monthly dose of "speed leadership development". In this post I’ll share 3 misconceptions entrepreneurs and business leaders should be aware when starting a company but also when starting a bigger project. Neal Burgis, Ph.D.

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It’s Not HR’s Job to Be Strategic

Harvard Business Review

Human-capital issues are top-of-mind for CEOs around the world — but their regard for the HR function remains perilously low: In a PwC study , only 34% said that HR is well prepared to capitalize on transformational trends (compared with 56% for finance). That is not a vote of confidence.

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Rethinking the Work of Leadership

Harvard Business Review

Yet, here we are in 2013 with organizational leadership models that continue to deny the social nature of organizations and wallow in inertia. According to the 2013 Edelman Trust Barometer , fewer than 20% of respondents believe leaders are actually telling the truth when confronted with a difficult issue in their organizations.

CIO 9
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What You Might Not Know About the Cuban Economy

Harvard Business Review

Cuba projects a population of 10.8 When you put all these pieces together around education and health care, it’s clear that Cuba is likely a champion of investment in the development of human capital—but for the last 50 years it has an extremely low economic return on this investment. In 2013 in U.S.