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Why Your Customers Hate You and How to Fix It

Skip Prichard

They tend to think of innovation as a shiny new product or service that incorporates a major advance in technology—something like the Model T or the iPhone. Because it takes an enormous amount of money to find a truly revolutionary technology or product. Many of them have little understanding of what innovation actually means.

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Guest Blogger Nathan Zeldes: Why and How to Communicate Across Company Lines

leaderCommunicator

You can start with near-competitors – companies that use similar technologies but make different product lines. Or you can visit companies in different fields altogether – many work realities are universal, especially around management methodologies. His professional activity is accessible at www.nathanzeldes.com. Will I see you there?

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The Ideas that Shaped Management in 2013

Harvard Business Review

The result, I think, is a set of ideas that together are important, useful, and original, and that feel like quite an accurate account of the management concerns many of us shared in 2013. Its practitioners are the modernization of the much-maligned yet depended-upon middle manager. Here’s the list.

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The Key to Change Is Middle Management

Harvard Business Review

doubled from 20% to 40% between July and December 2013, and has stayed at that level since. For example, Gerald Wright, a vice president in technology services at Hewlett Packard, has shown himself to be a master at top-down, bottom-up and lateral mobilization. Change leaders work across boundaries.

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Digital Transformation Doesn’t Have to Leave Employees Behind

Harvard Business Review

In 2013 Carl Benedikt Frey and Michael A. These include administrative or middle management functions, which have historically provided jobs for the middle class. They want to encourage distributed decision-making and empower middle management. This change is happening more commonly than we think.

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To Succeed in Tech, Women Need More Visibility

Harvard Business Review

A study by Jennifer Glass and coauthors in 2013 found that women leave STEM fields at dramatically higher rates than women in other occupations. How talent management is changing. Earlier this year we led a thought exercise for 240 senior leaders of a Silicon Valley technology company. Developing Tomorrow’s Leaders.

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What Business Can Learn from Government

Harvard Business Review

In 2013, for instance, Buttigieg called for staffers in just 1,000 days to address, through rehabilitation or demolition, 1,000 vacant and abandoned properties blighting the city. “It’s really a dialogue back and forth,” says Theresa Reno-Weber, Louisville’s chief of performance and technology.