HR Digest
JUNE 30, 2023
Instead of outright layoffs, you may explore alternatives such as attrition or offering voluntary early retirement packages. Additionally, leveraging technology can enable collaboration and virtual meetings, reducing the need for physical meeting rooms. Another option is to outsource certain tasks or functions to external providers.
Harvard Business Review
NOVEMBER 23, 2018
Consider the case of an online advertising and software company serving car dealers. As a result, the company increased its new customer acquisition threefold over the prior year and reduced its customer attrition by a healthy margin. After a series of acquisitions, the company’s sales force was underperforming.
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Harvard Business Review
OCTOBER 18, 2012
Customer attrition. Web advertising response. We should exclude search advertising, where the ad is always related to user intent, and focus on the rates for display ads. Behavioral and targeted advertising have been able to improve on that significantly, with researchers reporting up to seven-fold improvements.
Ask Atma
MAY 5, 2012
As technology-satellites, cellular networks, etc…- made the transmission and reception nearly instantaneously, this float collapsed. Today, technologies such as social media, smart phones, high-speed data mining, ubiquitously networked electronic devices, etc… have precipitated the collapse of the customer feedback float. Single sales.
Harvard Business Review
AUGUST 14, 2012
I divided the possibilities into two categories — those that are pretty aggressive on the technology front, and those that are more aggressive on the business front: Technologically-Aggressive Customer Intelligence Applications. Social networks-based offer and attrition models. Online sentiment analysis for social media.
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