B2B Development Operations Travel 
Leading Blog
NOVEMBER 3, 2023
Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. systems, air travel feels a bit more like a chore than like a treat. The biggest challenge for companies when it comes to operational excellence is siloed behavior. In the U.S., This issue can become a major performance barrier.
Harvard Business Review
APRIL 26, 2011
And while these companies were the first to acknowledge the business benefits of delivering a great customer experience, business-to-business (B2B) organizations are increasingly getting in on the game. Often, the best way for B2B companies to satisfy the multitude of business customers is to focus on the needs of their customers' customers.
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Harvard Business Review
JULY 30, 2013
You dive deep into a customer development process, working closely with a few customers who feed you requirements and are willing to trial an imperfect product that is evolving quickly. With no travel budget and no field offices, the numbers pencil out nicely. To that point, a well-run telesales operation will be super metrics-driven.
Harvard Business Review
OCTOBER 21, 2013
A food company, for example, outfits vehicles with entire kitchens to demonstrate the most effective and creative ways to use its specialty food ingredients in food service operations. Many products can be complicated to operate or dangerous if used incorrectly, and a van can save a customer from traveling to a training center.
Harvard Business Review
APRIL 26, 2016
Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent. Sales was traditionally seen as a form of service work, with an emphasis primarily on developing moral character. Each group has its own operating procedures.
Harvard Business Review
JULY 19, 2017
In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. However, when planes travel around the world, communication starts to breaks down. These are amazing technologies with great promise for any level of executive in any B2C or B2B company.
Harvard Business Review
JANUARY 18, 2016
An effective starting point is to break cities into four segments across two distinctions: legacy vs. new cities, and developed vs. emerging economies. Segment 1: Developed Economy, Legacy City. Implications for entrepreneurs: Denizens of developed legacy cities have discretionary income. Segment 4: Developed Economy, New City.
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