Harvard Business Review

JUNE 13, 2018

It operates at the task level and not the end-to-end process level.” The company may have collections of standard operating procedures, but they are often poorly documented and out of date. Having started its Lean Six Sigma journey almost five years ago, ADP saw RPA as the obvious next step in its journey to drive efficiency.

Process 12

Process Six Sigma Company Technology 12

Harvard Business Review

JUNE 6, 2013

and uncovers new customer insights; it then turns to operations to translate the insights into action.and hits a wall. The people in operations are too focused on fulfilling internal requests and service agreements to worry about customers, the ones that pay real money. They started with 1,000 incidents per week.

Marketing 8

Marketing Six Sigma Agility Banking 8

Harvard Business Review

SEPTEMBER 25, 2011

For example Bank of America CEO Brian Moynihan recently announced plans to cut about 30,000 jobs across the company, nearly 10 percent of the work force, due to a downturn in trading and lending revenue and the continuing effects of the mortgage mess. They analyzed costs, set targets, and met with business and functional units.

Cost 9

Cost Six Sigma Short-term Banking 9

Strategy Driven

SEPTEMBER 19, 2011

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. Turn-and-burn, yank-and-bank; show me how to start the engine and get out of my way.

Six Sigma 57

Six Sigma Learning-by-Doing Training Tools 57