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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!  Dan suggests holding a developmental discussion between the recipient of the feedback and their manager to make better use of this data and has a great lists of "do's and don'ts" for each party during this important discussion.

Blog 145
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How Avaya Turned Around Its Customer Ratings

Harvard Business Review

For Avaya, its lackluster NPS score reflected a simple truth: Innovation was the key to survival because it is the growth engine. In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. Avaya embraced innovation as a risk management exercise.

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75% of Cross-Functional Teams Are Dysfunctional

Harvard Business Review

As one middle manager told me, “No one was willing to go to management and say, ‘Let’s redeploy everyone, including myself, and do something else because this project isn’t working.'” meeting a planned budget; 2.) They fail on at least three of five criteria: 1.) staying on schedule; 3.)

Team 8
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Shape Strategy With Simple Rules, Not Complex Frameworks

Harvard Business Review

Managers in these organizations translate corporate objectives into a few straightforward guidelines that help employees make on-the-spot decisions and adapt to constantly shifting environments, while keeping the big picture in mind. Its new management team took over an organization that was bureaucratic, overstaffed, and bleeding cash.

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Drink Your Way into the Middle Class

Harvard Business Review

The key, of course, is managing when rivalry is appropriate — and when it's dangerous for both your employees and your company. "I came in one day and there were clowns that were passing out balloons," said the current Zynga principal engineer. And competition on routine office tasks can improve worker performance.

Class 8