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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

Little Big Things Series : #19 Equations - For many of us this is the time of year for planning, budgeting, and setting business strategies for 2011. Little Big Things Series : #19 Equations - For many of us this is the time of year for planning, budgeting, and setting business strategies for 2011.

Blog 145
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How Avaya Turned Around Its Customer Ratings

Harvard Business Review

For Avaya, its lackluster NPS score reflected a simple truth: Innovation was the key to survival because it is the growth engine. In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. It takes a major cultural shift in the company.

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Shape Strategy With Simple Rules, Not Complex Frameworks

Harvard Business Review

Its new management team took over an organization that was bureaucratic, overstaffed, and bleeding cash. Middle managers were confused about what to do, and many pushed their local agendas at the expense of the company's overall best interests. The team decided to adopt a simple-rules approach to the work ahead.

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75% of Cross-Functional Teams Are Dysfunctional

Harvard Business Review

As one middle manager told me, “No one was willing to go to management and say, ‘Let’s redeploy everyone, including myself, and do something else because this project isn’t working.'” meeting a planned budget; 2.) They fail on at least three of five criteria: 1.) staying on schedule; 3.)

Team 8
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Drink Your Way into the Middle Class

Harvard Business Review

Among them: an explosive and often chaotic increase in staff (mostly in middle management), relying too heavily on Facebook as the core of its strategy, a focus on getting new players instead of retaining old ones, and squeezing as much money out of its users as possible in ways some felt were unethical. I mean, why not] jugglers?

Class 8