Career CRM How To Management 
N2Growth Blog
MARCH 23, 2010
I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.
N2Growth Blog
APRIL 2, 2010
I forget who it was, but some researcher determined that a person can really only manage relationships with about 150 people. Then we look for tools and systems to manage those relationships and expand our capacity for more relationships, and they can add an additional layer of complexity. Always look forward to your thoughts Paul.
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Strategy Driven
DECEMBER 2, 2013
How would you approach the market of sales professionals and sales management? But if you could get them to record something on their laptop immediately, like a two minute, this goes here, this goes here, and you could actually do their CRM entering for them… Oh baby! Do I need two different approaches? Gerhard, No.
Harvard Business Review
DECEMBER 13, 2017
Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Self-management: Being a PM can be incredibly stressful.
Harvard Business Review
DECEMBER 26, 2013
Regardless, good grades get you into college, and knowing how to work gets you into a happy life.” When you are young, or when your why is non-existent or has gone missing, which happens to most of us at some juncture in our business or career, it may be that you just need to move forward. Once we know our why, there will be a how.
Harvard Business Review
AUGUST 20, 2018
How to Negotiate for Vacation Time. I’ve received literally tens of thousands of these over the course of my career. Hi, I am attending a conference with fellow healthcare account managers in Atlanta this week with the hopes of bringing back tools that will make business even better for my clients. Ed O’Brien.
Harvard Business Review
MARCH 23, 2015
We’ve hit a point of acceleration in video and wearable technologies that provide us with information that we’ve never had in the past about how to optimize player performance. We talk about things like yield management, demand curves, and perishable inventory — factors that dictate our pricing strategies.
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