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How Technical Debt Opens the Door to Cyber Attacks—and Steps to Protect Your Small Business

Strategy Driven

Leaders of small and medium size businesses (SMBs) often think their size lets them operate under the radar, as less attractive targets to bad guys. CEOs and CFOs managing technology may not recognize tech debt building up in their SMBs—because it is not revealed in monthly variance reports or other accounting controls.

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How to Support Employees’ Learning Goals While Getting Day-to-Day Stuff Done

Harvard Business Review

You’re not cut out for engineering. This new reality, in which developing talent is a key business imperative, requires real buy-in from top brass in your company, all the way up to the CEO. When I launched my first company in 2008 (CarZen, acquired by Liberty Mutual), one of my first hires was a CTO.

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What It Takes to Become a Great Product Manager

Harvard Business Review

” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Authentic and trusting relationships within an organization can lead to more support if additional funding is needed for a product or to sway an engineer to include a quick bug fix in the next sprint. Core Competencies.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. The Future of Operations. The designers were focused on creating better user experiences, while the engineers were focused on speed, quality, and efficiency. Insight Center.

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A 5-Part Process for Using Technology to Improve Your Talent Management

Harvard Business Review

How companies are using artificial intelligence in their business operations. Because operational managers are closer to the action, they have better insights into specific business challenges and customer pain points that can be addressed by new technologies. Insight Center. Adopting AI. Sponsored by SAS.

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How Sephora Reorganized to Become a More Digital Brand

Harvard Business Review

The impact that had on the operations and culture was significant. We’re lucky to have an amazing CTO with a deep knowledge of e-commerce and strong desire to partner with the business, and a strong team behind him. CMOs and CEOs Can Work Better Together. How have you addressed this since joining Sephora? An HBR Insight Center.

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How IT Professionals Can Embrace the Serendipity Economy

Harvard Business Review

This perspective created the industrial economy lens through which most managers perceive their operations. In collaborations systems, for instance, don''t overly engineer processes so that they constrain a system''s ability to adapt. IT Doesn''t Matter (to CEOs). The New CTO: Chief Transformation Officer.

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