Chart Your Course

AUGUST 14, 2012

In the book, From Good to Great, Jim Collins said, “People are not your most important asset, the RIGHT people are.” One of our clients developed twenty customer service commandments outlining the actions and behaviors he wanted his service people to provide to customers. Here are seven steps to build customer loyalty.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

Kevin Eikenberry

DECEMBER 6, 2010

These goals have been labeled by Jim Collins (and others) as a BHAG – a Big, Hairy, Audacious Goal. To be more specific, for each goal, consider setting a range of targets like this: Target A – This is a perfect world scenario, I/we absolutely want it goal. Target B – This is a big, but potentially believable goal.

Goal 184

Goal Workshop BHAG Learning-by-Doing 184

Tanveer Naseer

JUNE 10, 2011

:c) RT @ ellenfweber TN Tanveer U Rock # We Is Bigger Than Me [link] # leadership #innovation # How to develop a culture of innovation on @ SmartBrief # Leadership blog (via @ SBLeaders ) [link] # innovation # Thank you, Angela! RT @ Pragmatic_PMP : @ TanveerNaseer You have provided worthy information in a clear way — thank you!

Collins 112

Collins Blog Innovation Learning-by-Doing 112

Strategy Driven

APRIL 25, 2012

Whether or not goals are met entirely, movement toward them develops teamwork and is valuable to the company. Some of the following thinking and exercises were inspired by an article called Building Your Company’s Vision , by Collins and Porras, the authors of Built to Last. So how do organizations get to this point? This is good news.

Teamwork 56

Teamwork Collins Newsletter Participative 56

Strategy Driven

MAY 4, 2012

These are some of the principles that I developed myself but do credit being inspired by Dick Clark. That’s why I developed the Pop Culture Wisdom concept, to interpolate from the cultural icons into business jargon and workable policies. ” Judy Collins (1968). They make strategic decisions based upon cultural memories.

Mentor 90

Mentor Case Study Strategic Planning Learning-by-Doing 90

N2Growth Blog

SEPTEMBER 19, 2010

As an advisor to CEOs, there is little doubt that I’m passionate about personal and professional development, and there is one simple reason why – it works. Great leaders are like a sponge when it comes to the acquisition of knowledge, the development of new skill sets, and the constant refinement of existing competencies.

Blog 419

Blog Open-book Library Learning-by-Doing 419