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Social Media Jobs, Roles & Responsibilities with Infographic

Modern Servant Leader

Most marketers focused on advertising, promotions and creating awareness through disruption of unrelated content. Human Resources. Human Resources may have existed to protect the company, but it now finds itself advocating for the engagement , support and advancement of all employees. Public Relations. The result?

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3 Simple Steps to Social Media Training

Modern Servant Leader

These are often found in Support, Marketing and Human Resource departments. If none exist and you’re pushed to use someone new in the space, pair them with a specialist who can review and provide feedback on content, before it goes live. If you have TVs around your office, consider streaming social feeds there.

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Top Leadership Experts to Follow in 2015

Modern Servant Leader

Or, maybe you’re focused on personal development and want to find the best content online to help you grow as a leader. I write, teach and consult across the world on human resource strategy. Are you looking for the top leadership experts to follow in 2015? Be Irresistible.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Tough Love Performance Reviews, in 10 Minutes

Harvard Business Review

Last fall, 53% of human resources professionals in a Society for Human Resource Management study gave a grade between B to C+ when rating how their organization managed performance reviews. The people who pick lower numbers also get the same honest content, presented with softer words.