Strategy Driven

AUGUST 14, 2013

The proliferation of self-service (while a blessing when it works) has made customers more frustrated when they feel trapped in a process with no live person to help. And the Internet, with its social media reach, has empowered customers with strong influence over other customers and the reputation of companies.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

AUGUST 4, 2021

Any business looking to increase sales must prioritize delivering an exceptional customer experience. Your strategy should revolve around nurturing customer relationships. That said, you have to come up with innovative ways to boost your customer service. Use social media to build brand awareness.

CRM 70

CRM Call Center Price Incentives 70

N2Growth Blog

JANUARY 3, 2011

If change and innovation weren’t key contributors to sustainable success, and the enterprise could just run on auto-pilot, you could replace the CEO with a General Manager. That is the question that many a business is forced to ask at some point during their life cycle. The fact is that business is not a static endeavor. I Think Not.

Restructuring 287

Restructuring Blog CEO Brand 287

N2Growth Blog

NOVEMBER 15, 2010

Fear based motivations don’t instill loyalty, create trust, build morale, inspire creativity, attract talent, or drive innovation. when things get tough, or other opportunities present themselves, your employees will cut-and-run at the first option that comes their way because you have failed to earn their loyalty.

Loyalty 390

Loyalty Blog Leadership Brand 390

Strategy Driven

APRIL 22, 2013

For me, it’s value, information others can use, followers, reputation, image, re-tweets, customers, referrals, sales, and money. Twitter is intended for you to inform with value, influence, brand, and (on occasion) to converse or respond, not chit-chat. What’s in a tweet? For most people it’s a post and a prayer. Is that enough?

Open-book 50

Open-book Follow-up Customer Loyalty Reputation 50

Harvard Business Review

OCTOBER 21, 2016

Fostering innovation. Investing in sustainability is not only a risk management tool; it can also drive innovation. Nike embedded sustainability into its innovation process and created the $1 billion-plus Flyknit line, which uses a specialized yarn system, requiring minimal labor and generating large profit margins.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Joseph Lalonde

MARCH 14, 2018

3) Mental – My role as host of The Ziglar Show requires me to study the messages of today’s top world influencers, and it’s a dramatic gift. I learned early on, and quite accidentally really, what my core skill set was – and by focusing on that I was able to develop a reputation for excellence. Just the two of us.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316