Customer Loyalty Innovation Technology Travel 
Harvard Business Review
MARCH 14, 2017
Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use.
Strategy Driven
JANUARY 20, 2014
LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. Companies like Amazon, Zappos, and Apple have marched to the head of the class by innovating BEFORE the market did, and they set the standard for others to follow. Reprinted with permission from Jeffrey H.
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Joseph Lalonde
MARCH 14, 2018
It’s harder when I travel, but I’m getting creative when I have to dine out, and I know what foods are good for me, and which ones I need to avoid. Lastly, I do not forget to take care of myself by exercising and traveling. Bell, Customer Loyalty Consultant and author at [link]. his response was very telling.
Harvard Business Review
MAY 17, 2017
Southwest’s innovation was to focus on low fares with one-class cabins, homogenous fleets, and point-to-point routes. Therefore his mental model was not how to gain market share from other airlines, but how to create a completely new market for air travel. VW thinks of itself as a car manufacturer that uses technology.
Harvard Business Review
APRIL 7, 2014
In business, if you’re not listening to the right customers, it can all disappear before you realize what’s happening. Many modern businesses take stock in the reality of disruptive innovation and try to react accordingly. Customers Disruptive innovation Strategy' I don’t believe these answers.
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