Strategy Driven

JANUARY 20, 2014

LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. I want to write, speak, travel, learn, read, and have meaningful family time. Create financial and distribution opportunities ONLY available to digital information dissemination. Gitomer and Buy Gitomer.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

SEPTEMBER 10, 2012

I’m traveling to Warsaw, Poland, next month to deliver two public seminars. Is it true that many leaders are not keeping up with changes in the market, changes in technology, and changes in human capital needs? When they are not on top of market changes and technology updates, they are giving their people permission to do the same.

Globalization 50

Globalization Mission Statement Human Capital Seminar 50

Strategy Driven

AUGUST 7, 2019

In this digital age, customer feedback travels fast, and many people rely heavily on the reviews of other consumers when making purchasing decisions. Be honest with your customers and never promise more than you can deliver. Consider installing customer support technology like life chat software. Brand reputation.

Reputation 11

Reputation Customer Loyalty Brand How To 11

Joseph Lalonde

MARCH 14, 2018

It’s harder when I travel, but I’m getting creative when I have to dine out, and I know what foods are good for me, and which ones I need to avoid. Lastly, I do not forget to take care of myself by exercising and traveling. Bell, Customer Loyalty Consultant and author at [link]. his response was very telling.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

MAY 17, 2017

Therefore his mental model was not how to gain market share from other airlines, but how to create a completely new market for air travel. Like Southwest, JetBlue focuses on people over planes, with a mission to “bring humanity back to air travel.” VW thinks of itself as a car manufacturer that uses technology.

Airlines 12

Airlines Strategy Business Model Metrics 12

Strategy Driven

JANUARY 22, 2020

Recent research by American Express found that 33 percent of customers will consider switching companies following a single experience of bad customer service. Businesses should also be aware that negative feedback travels extremely fast and far in the modern world, particularly via social media platforms.

Short-term 69

Short-term Customer Loyalty Advertising Long-term 69

Harvard Business Review

APRIL 24, 2012

Technology companies have done this particularly well. Disney's business models span the media, entertainment, toy, apparel, and travel industries. We believe more consumer facing companies beyond technology and media will adopt MBM going forward, and that single business model companies in many industries will find it hard to compete.

Business Model 9

Business Model Advertising Retail Supply Chain 9