Harvard Business Review

JANUARY 26, 2015

Of course, leaders, too, can set a different tone: Jack Welch, Lee Iacocca, Lou Gerstner, and Steve Jobs all did that. Accordingly, Jack Welch’s drive to Six Sigma involved an intense focus on controlling costs, quality, and execution on both the infrastructure and behavioral sides (e.g., In fact, we defined growth as a process.

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

AUGUST 6, 2014

The solution, we decided, was to acquire a local company that had already gained traction in the market and that could provide us with proven local management as well as help us with web search, which had become a priority after we bought U.S. The company was owned by management, venture capitalists, and SoftBank.

Chief Financial Officer 9

Chief Financial Officer Operations Learning-by-Doing IPO 9

Eric Jacobson

AUGUST 25, 2012

Even in the 80's and early '90's, they were good stewards and heroes--Lee Iacocca, Jack Welch, et. million engagement surveys-- trust in the integrity, competence, and compassion of senior leaders is now the number one factor in employee engagement, in spite of the fact that the conventional wisdom says it's all about the manager.

Survey 55

Survey Open-book Welch Books 55

Harvard Business Review

JUNE 26, 2017

Rarely do people point to encouraging employees to disagree with their managers, as Amazon does, or firing top performers, as Jack Welch did at GE. For example, at a grocery store chain I worked with, employees were steeped in an operations culture that valued efficiency and productivity.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

AUGUST 15, 2013

Conflict management is critical in the CEO role — just about anything that gets to the CEO''s desk has an element of pleasing someone and making someone else unhappy. Fundamentally, it is a responsibility of both the executive and the board of directors, while a trusted Chief Human Resources Officer can also play an important role.

CEO 11

CEO Survey Charan Welch 11