Experience to Lead

MAY 30, 2023

For managers, leadership isn’t one-size-fits-all. Each individual must take their own unique mixture of real-world experience and personal talents to forge their own leadership style. With leadership training, managers can study the core competencies they need to adapt and grow for their entire career.

Middle Management 52

Middle Management Training Management Leadership 52

Harvard Business Review

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

JANUARY 7, 2014

I’ve come to admire the CEOs who can come up with three or fewer metrics for how they measure company performance. One cultural tool you describe in the book is bosses who provide a “user manual” to their quirks—sort of an FAQ to how to deal with them. Leadership' You can feel the tension dissipate and the energy increase.

CEO 12

CEO FAQ Restructuring Performance Review 12