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Michael Fraccaro, CHRO at Mastercard, on the value of business resource groups

HR Digest

In an interview with The HR Digest, Michael Fraccaro, Chief Human Resources Officer at Mastercard, explains the importance of business resource groups and the vital role it plays to deliver real business results. I was at a conference recently and one of the speakers remarked that “Culture hedges against the risk of uncertainty.”

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4 Models for Using AI to Make Decisions

Harvard Business Review

In reality, “handoffs” and transitions prove to be significant operational problems. They’re analogous to autonomous resources, as opposed to human resources, departments. Their results should humble those who privilege human agency. Human leadership defers to demonstrable algorithmic power.

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How to Revive a Tired Network

Harvard Business Review

Burt asked the managers to write down their best ideas about how to improve business operations, and then he asked two ex­ecutives at the company to rate the quality of these ideas. Joel Podolny, former head of Apple’s human resources, calls this tendency of our networks to evolve more slowly than our jobs “ network lag.”

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Uber Is Finally Realizing HR Isn’t Just for Recruiting

Harvard Business Review

But with the departures of a number of high-level HR leaders in late 2016, head of operations Ryan Graves largely took on the head HR role in addition to his other duties. That is like setting up a finance organization to do exotic risk hedging before putting in place basic reporting and compliance.

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End the Religion of ROE

Harvard Business Review

First, fixating on ROE fails to maximize the benefit of business to society because it measures value in terms of returns to only one stakeholder; second, it allocates human resources as if maximizing the efficiency of financial capital were critical to growth of social welfare.

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