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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Here are some of their findings: Managed Their Cultures Revenue growth of 682 percent. In 2005, J. Kotter and James L.

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How Healthy Is Your Organization’s Culture?

Tanveer Naseer

But the majority of organizations seems to muddle through, now and then halfheartedly embarking on a culture project where they define their core values, vision, and mission statement – and then return to business as usual. You’re a new manager, and you’d better fit in! ” His heart was pounding.

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‘Tis the Season of Prophecies, Forecasts, and Predictions

The Practical Leader

Harvard Business School professor, James Heskett, poses the right question in his blog Should Managers Bother Listening to Predictions? He ends with, “given our inability to predict, should managers bother to base plans on predictions?” See New Year’s Prediction Alert: It’s Silly Season Again!

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Thoughts That Make You Go Hmmm on… Recognition, Appreciation, and Celebration

The Practical Leader

Celebration, to the extent that it contributes to the quality of work life, may help explain why both of these companies achieve extraordinary productivity when compared with their peers.” Rather, they are crucial predictors of positive workplace outcomes such as employee retention and productivity.”

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How to Ignite and Sustain Organizational Growth

Skip Prichard

With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. Especially important is ongoing training for managers, for without their leadership, sustainment is nearly impossible. Simply put, culture drives performance.

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