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0807 | How Successful Organizations Respond to Customers with Josh Seidan

LDRLB

Over the course of 25 years working in technology Josh has developed specialities that include Lean UX, interaction design, service design, and user experience design in agile software development environments. Eric Ries called their most recent book, Sense & Respond , “A crucial framework for the modern world of business.”

Ries 104
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Why Your Social Media Metrics Are a Waste of Time

Harvard Business Review

They're what Eric Ries, author of The Lean Startup , calls "vanity metrics.". That's what Ries calls an "engine of growth.". To measure the value of your social-media activities, you have to look at the results the company is getting overall and track how social media was involved in moving the needle. HBR Insight Center.

Metrics 18
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Digital Pioneers on Paper

Harvard Business Review

No one understands this as well as the tech entrepreneurship "gurus" who also advise others on how to succeed in the Internet age. Yet several of them — Seth Godin, Eric Ries, and Gary Vaynerchuk — have recently published traditional, paper books. The key: Godin, Ries, and Vaynerchuk are all practicing what they preach.

Ries 9
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The Danger of Celebritizing Entrepreneurship

Harvard Business Review

There's no doubt technology entrepreneurship is becoming its own kind of celebrity. We need to start the conversation now about how to handle this double-edged sword, so that the soul of Silicon Valley doesn't get vaporized from the heat of the limelight. Why is it a double-edged sword?

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The Danger of Celebritizing Entrepreneurship

Harvard Business Review

There's no doubt technology entrepreneurship is becoming its own kind of celebrity. We need to start the conversation now about how to handle this double-edged sword, so that the soul of Silicon Valley doesn't get vaporized from the heat of the limelight. Why is it a double-edged sword?

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The Hidden Costs of Initial Coin Offerings

Harvard Business Review

Those benefits fall into three categories: To jumpstart network effects that provide a first-mover advantage: Many of the projects being built using blockchain technology are “protocols” that govern the interactions between users in a decentralized autonomous network. How ICOs Constrain.

Cost 8
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How GE Stays Young

Harvard Business Review

A fundamental challenge of any firm – especially a huge global company such as GE – is how to balance nurturing tomorrow’s future businesses, with the resource demands for running and improving today’s operations. Chief Marketing Officer Beth Comstock told me they looked to see how they could take this battery technology to new markets.