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Navigator Newsletter #180

Chart Your Course

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. 9) Customer and market focus. JOIN OUR BLOG.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Co-founder of Rose Park Advisors—Disruptive Innovation Fund. A leading thinker on strategy and breakthrough innovation. Telisa Yancy – Chief Marketing Officer at American Family Insurance. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Distinguished Service Medal.

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How to Improve the Engagement and Retention of Young Hourly Workers

Harvard Business Review

The good news is that multiple employers are already innovating in these areas. HMSHost will be launching workshops on engagement across the entire company. is an innovator in this area. She breaks down the operational and human resource decisions that make this possible in her HBR article and book The Good Jobs Strategy.

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Women as Microfinance Leaders, Not Just Clients

Harvard Business Review

For example, at Kenya Women Finance Trust , we were intrigued to hear about the "marriage counseling" its human resources department offers to the newlyweds among its women employees. One result was the innovative supplemental health insurance product MFW launched in April 2010.