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Navigator Newsletter #180

Chart Your Course

By hiring the right people, they reduce turnover, training costs and insure their team of Zapponians stay motivated and passionate about what they do. Insure individuals have access and are free to go to anyone in the organization for advice and assistance. Zappos does not hire just anyone looking for a job. 10) Measure performance.

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Will The Remote Work Boom See A Rise In Digital Nomadism?

The Horizons Tracker

The village contains a co-work center, communal garden, sports center, workshop, an alternative school, and a spiritual kitchen, with ready views of both the ocean and mountains to residents. “In The co-working community currently consists of some 72 different nationalities, housed in 80 villas. The rise in digital nomadism.

Tourism 139
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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

Training can take many shapes, from the initial inspiration and guidance that new employees receive at the time of orientation, to the Customer Service Minute, to more elaborate training sessions, workshops, and all-hands keynotes with a customer service theme. Support for customer-focused innovation.

Airlines 108
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Innovation Should Be a Top Priority for Boards. So Why Isn’t It?

Harvard Business Review

Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that firms need to innovate to stay ahead. But are boards doing enough to support innovation, as they should? We found that, overall, innovation does not rank as a top strategic challenge for the majority of boards.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Co-founder of Rose Park Advisors—Disruptive Innovation Fund. A leading thinker on strategy and breakthrough innovation. Telisa Yancy – Chief Marketing Officer at American Family Insurance. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Distinguished Service Medal.

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What Big Companies Get Wrong About Innovation Metrics

Harvard Business Review

The fear of getting Netflix-ed or Uber-ized is spurring big companies to dial up their investment in innovation. But as investment increases, many companies are struggling with a challenging question: how do you know whether your chosen innovation strategy is actually bearing fruit? Number of projects in the innovation pipeline.

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Shadow IT Is Out of the Closet

Harvard Business Review

A large insurance client of mine recently added a new data visualization tool to its business intelligence toolbox. CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be. The result? Finally, changing central IT's role can generate widespread support.