Remove Leadership Remove Long-term Remove Marketing Remove White Paper
article thumbnail

Is Leadership Development the Answer to Low Employee Engagement? (Yes.)

N2Growth Blog

This White Paper is excerpted and adapted from Ultra Leadership: Go Beyond Usual and Ordinary to Engage Others and Lead Real Change (Giuliano, Lioncrest, 2016). The problem is leadership on autopilot. We chase short-term wins. The problem is leadership on autopilot. What is expected of leadership today?

article thumbnail

Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

And while CEO Tim Dagenais says that’s pretty good for a company that size in those Upper Peninsula markets, he wanted to do better. Riverside already had good customer service but Tim wanted to create an even higher level of customer service, what we termed Premier Customer Service,” Chart Your Course International’s Smith says.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Success Begins with Quality Customer Service

Chart Your Course

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention.

Quality 182
article thumbnail

The Leadership Vacuum | N2Growth Blog

N2Growth Blog

There is nothing short of a voluminous amount of leadership information being published on a daily basis. being pushed into the market is reaching truly overwhelming proportions. Is it because everything valuable in regard to leadership has already been discovered?

Blog 333
article thumbnail

Smart Marketing for Small Businesses

Strategy Driven

You probably didn’t answer, “How to implement effective marketing.” ” Marketing can sometimes slip through the cracks given the constant and pressing demands of sales, client service, and internal operations. Why is marketing important for your business? Writing is a key element of marketing.

article thumbnail

How Content Marketers Can Tell Better Stories with Data

Harvard Business Review

Content marketers have started to tell stories with data, and best practices are quickly emerging. When I work on a data-driven content marketing project, I like to start by imagining my dream headlines or tweets: the discoveries that I would love my data to yield. jennifer maravillas FOR HBR. Finding your story.

article thumbnail

Generations Around the Globe

Harvard Business Review

We focused on the generations in eight countries, including the four BRIC nations (Brazil, Russia, India, and China), some of the most important markets for talent over the next decade, as well as one country from the Middle East. China ended its long civil war, and transformed into the Communist People's Republic of China.