Remove Leadership Remove Marketing Remove Reputation Remove Social Capital
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How to Build and Repair Your Reputation

Skip Prichard

Do you manage your company’s reputation? Why is it important to manage your reputation? Lida Citroen , an expert in the field of reputation management, has a resource to anyone who wants tips to build a reputation that can withstand negative influences and becomes stronger over time. Reputation is how you’re known.

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How to Compete Like the World’s Most Innovative Leaders

Skip Prichard

For example, he worked purposefully to fashion an image of himself as a hardworking, hands-on inventor (he once reportedly smeared soot on his hands and face before an interview to bolster that reputation). [1] Human capital: who you are as a leader of innovation . Social capital: who you know with key expertise and resources.

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Building Customer Communities Is the Key to Creating Value

Harvard Business Review

As I described in my last post , your prospective customers and buyers increasingly learn about you from their peers — including your current customers — while tending more and more to ignore traditional sales and marketing communications from corporate. This is an area of tremendous creativity.

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What Business Should Do about Occupy Wall Street

Harvard Business Review

The global financial crisis that continues to send shock waves across the world unfortunately represents the ugly face of capitalism today. ITC decided to measure its own performance in terms of its contribution to creating economic, environmental, and social capital through innovations that would be embedded in its business strategy.

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The Big Goal Behind All that Customer Data

Harvard Business Review

That's because customers are your most credible and persuasive marketing and sales resources — much more knowledgeable about buyers' needs, and much less expensive than the resources you're probably currently using to grow your business. They're helping customers build social capital. They're improving customers' lives.

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Case Study: Is Holacracy for Us?

Harvard Business Review

The smaller ones could keep their own names, leadership teams, practices, and policies for the first five years. The lack of control meant that the leadership team had little say in how the Contect brand was being managed at a local level. It hits our collective reputation and our finances.” Now Vera was getting worked up.