Skip Prichard

OCTOBER 3, 2022

Unlike leaders who view purpose mainly as a marketing exercise, deep purpose leaders understand that creating an authentic master narrative is vital to inspiring employees, instilling customer loyalty and building long-term ties with all stakeholders.

Short-term 113

Short-term How To Long-term Operations 113

Harvard Business Review

MAY 17, 2012

When Charles "Chuck" Schwab returned to the helm to turn around his troubled financial firm in 2004, for example, he installed such a system. Chuck Schwab and CEO Walt Bettinger regularly discuss customer metrics with securities analysts, including an economic analysis quantifying the value of promoters and detractors.

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

Harvard Business Review

MAY 4, 2018

The result has been a dramatic increase in customer satisfaction and a great boost to internal morale. When Facebook was founded in 2004, the company embraced the agile software delivery methodology to ensure that code was shipped as quickly as possible.

Agility 8

Agility Development Organization Software 8

Harvard Business Review

OCTOBER 21, 2016

Coca-Cola, for example, faced a water shortage in India that forced it to shut down one of its plants in 2004. In 2013, GE had reduced greenhouse gas emissions by 32% and water use by 45% compared to 2004 and 2006 baselines, respectively, resulting in $300 million in savings. Building Customer Loyalty. Some 62.4%

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

MARCH 14, 2016

Successful founders understand the economics of customer loyalty. In their early days they know every customer by name. Keeping that up becomes impossible as they grow, but nevertheless they remain obsessed with making sure that someone is looking out for every customer at all times. Focus is undemocratic.

Company 8

Company Hotels Supply Chain Long-term 8