Strategy Driven

APRIL 23, 2012

GOOD NEWS IS: You can influence both your image and your reputation with your CONSISTENT PERFORMANCE. Copyright 2007-2012 by StrategyDriven, Inc. The reason I’m harping on speaking and writing is because they are the foundation of the two most important elements of your success: image and reputation. Gitomer and Buy Gitomer.

Reputation 66

Reputation Open-book Customer Loyalty Seminar 66

Strategy Driven

OCTOBER 22, 2012

Dale Carnegie, author of the 70-year bestseller, How to Win Friends and Influence People , nailed it in 1915 when he penned his most dominant principle, “Any fool can criticize, condemn, and complain (and most fools do).”. Copyright 2007-2012 by StrategyDriven, Inc. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Customer Loyalty 56

Customer Loyalty Seminar Short-term Learning-by-Doing 56

Strategy Driven

NOVEMBER 12, 2012

How to Win Friends and Influence People by Dale Carnegie. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Books 56

Books Open-book Benchmarking Godin 56

Harvard Business Review

MAY 10, 2012

Net Promoter Score (NPS) is perhaps the best known customer loyalty tool around today, based on the entirely sound principle that the more customer promoters you have (i.e., After all, these are customers who've said they'd be highly likely to recommend SAP. Move beyond promoters to defenders. It's too passive.

Reference 13

Reference Telecommunications Survey Customer Loyalty 13

Harvard Business Review

DECEMBER 29, 2011

As you take some time to reflect, relax, and renew before the year to come, we offer you our most popular multimedia content from the year that was: podcasts, videos, slideshows, and infographics that we hope help you chart a successful course in 2012. Turn Customers into Promoters. Oh look, a squirrel! Video interview. Audio podcast.

Video 15

Video Porter Charisma Customer Loyalty 15

Harvard Business Review

OCTOBER 21, 2016

Since its launch in 2012, Flyknit has reduced 3.5 Building Customer Loyalty. When firms fail to establish good relationships with their stakeholders, it can lead to increased conflict and reduced stakeholder cooperation. This can disrupt a firm’s ability to operate on schedule and budget. ” Improving risk management.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

JANUARY 28, 2015

Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. But the questions of timing and scale are still the minds of Clay Christensen and Maxwell Wessell in 2012. But every business is an information business, they stressed.

Porter 8

Porter Power Competitive Advantage Film 8