Strategy Driven

AUGUST 14, 2013

As soon as what was once a surprise became managed by the computer (like hotel or flight upgrades) and not left to the ingenuity of the front line, it became yet another basic assumption in the expectations of customers. Yet, the requirement to exceed customer expectations remains. Creating Customer Focused Teams, Part 2.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 3 Innovation is DOA. You need to re-energize innovation-fast. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). About the Author.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

SEPTEMBER 16, 2013

Great leaders are wide open to new ideas and innovation. A coach and a teacher, not a manager or a boss. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Start by rating yourself 1-10 on the qualities I have listed here. Anything less that a 7 (out of 10) requires immediate attention. Great leaders are tech-savvy.

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

JANUARY 28, 2013

words for 2013 – I hope they inspire you to think about and select yours: 1. One innovation helping me significantly is Dragon Dictate for Mac. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Key words that you burn into your psyche so that your goals become your driving force. Here are my 3.5 Write every day.

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Strategy Driven

JANUARY 20, 2014

ADVISOR – I launched the Gitomer Certified Advisor program in the fall of 2013. Companies like Amazon, Zappos, and Apple have marched to the head of the class by innovating BEFORE the market did, and they set the standard for others to follow. Not manage it, rather allocate it to things I WANT to do, rather than things I HAVE to do.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Harvard Business Review

NOVEMBER 4, 2014

In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams. DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC). And management is paying attention to many other opportunities.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams. DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC). And management is paying attention to many other opportunities.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9