Marshall Goldsmith

APRIL 21, 2014

In the Information Age, leaders must manage knowledge workers. Our findings were clear: Leaders who ask, listen, learn and consistently follow up are seen as becoming more effective. External customer satisfaction goes up when customer service representatives ask, listen, learn and follow up. Why is asking so important?

360-Degree Feedback 136

360-Degree Feedback Follow-up Learning-by-Doing Bottom-up 136

Marshall Goldsmith

FEBRUARY 18, 2013

In the Information Age, leaders must manage knowledge workers. Our findings were clear: Leaders who ask, listen, learn and consistently follow up are seen as becoming more effective. External customer satisfaction goes up when customer service representatives ask, listen, learn and follow up. Why is asking so important?

360-Degree Feedback 98

360-Degree Feedback Follow-up Learning-by-Doing Bottom-up 98

Marshall Goldsmith

SEPTEMBER 23, 2013

This perception has been validated in reviewing the 360 degree feedback scores for executives in 30 major corporations. The item “provides effective coaching when needed” consistently scores in the “bottom 10″ of all items when direct reports evaluate their executives.

Process 160

Process 360-Degree Feedback Report Execution 160

LDRLB

JUNE 13, 2014

DAVID: And author of now the fifth edition of the book “Performance Management” which is the source for performance management research, for insight on performance management. I think if you search on the web, you’ll see that, that comes up often when you try to look for performance appraisal.

Long-term 84

Long-term 360-Degree Feedback Books Organizational Behavior 84

Persuasive Powerhouse

OCTOBER 22, 2010

Scott has generously offered to send four free copies of his newest edition of The Next Level to the first four people who thoughtfully respond to the questions at the bottom of this post (that means that there is some decision made on what “thoughtful&# means – i.e., just commenting may not get you a free book). Why is that?

Bottom-up 177

Bottom-up Short-term Executive Coaching Open-book 177

Harvard Business Review

FEBRUARY 21, 2018

And yet what we see when we administer 360-degree feedback surveys on behalf of these leaders is that the executives with really low scores in one or more areas are often completely unaware of their fatal flaws. Our data shows that someone who is perceived very poorly on any single, important leadership trait pays a high price.

360-Degree Feedback 11

360-Degree Feedback Self-aware Bottom-up Learning-by-Doing 11

Strategy Driven

JANUARY 24, 2011

OnPoint Consulting’s 2010 Execution Gap Maker Round-Up… Execution Gap Maker #1: BP (Need I say more?) Leading up to and after the oil spill BP violated almost all the guidelines of effective execution, including lacking an effective structure and lacking clear accountability. More like a chasm, really.)

Execution 67

Execution Company 360-Degree Feedback Cooper 67