Strategy Driven

AUGUST 26, 2019

Typically, Finance, Marketing, and Operations all have input, direct or indirect, on the creation and revision of the strategic plan. But that familiarity carries a steep cost: slow growth, missed targets, attrition, and unfulfilled potential. I call this obstacle The Disconnect. Sales often have no such contribution.

Strategic Planning 57

Strategic Planning Company Attrition Planning 57

Strategy Driven

NOVEMBER 10, 2010

After years on the job, Boomers have developed deep, often intuitive knowledge about their company’s way of doing business and the relationships that have made them successful – and much of that could be lost as they walk out the door. Will younger workers have the knowledge and skills to run our organizations when they do? But your [.]

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

OCTOBER 29, 2013

But there has been an immense positive impact from the globalization of entrepreneurship, making Silicon Valley’s formula of technology-based start-ups an international instrument for economic development. The company has 10,000 customers for their helpdesk software-as-a-service product, and thus far, $6 million in financing.

Venture Funding 8

Venture Funding Entrepreneur Attrition Engineering 8

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Your CFO and finance team can take a leadership role here. Unless line managers and finance really believe in the link between customer feedback and business outcomes, your incentive system won't last long.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

MARCH 28, 2016

By developing customer bonds with the overarching brand, companies can offset the natural customer attrition that brands and products experience when their appeal is based on a discrete period of time, like a certain life stage. Customer retention. Increased flexibility. Competitive strength.

Advertising 8

Advertising Brand Company Attrition 8