Remove B2B Remove Career Remove Leadership Remove Positioning
article thumbnail

10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. An employee in great service culture such as predominates at Nordstrom or Zappos or the Ritz-Carlton Hotel Company is expected to take positive, creative action on behalf of others.

Airlines 112
article thumbnail

How to Write a Job Description

ExactHire - Leadership

You’ll want to include the most important or time-consuming duties and responsibilities for the position. Identify what words job seekers are using to find your position. Someone searching for a position as an IT project manager would not be a good fit for a litigation support project manager. Too Much Positivity.

How To 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Diary of a mid-career job seeker: 9, 800, 20, 10, 5, 2, 3, 1

Roundtable Talk

Fast Friday with Chris von Baeyer of the Ariel Group → Diary of a mid-career job seeker: 9, 800, 20, 10, 5, 2, 3, 1 Posted on May 27, 2010 by LeaderTalker | 1 Comment Fans of LOST will no doubt recognize the significance numbers can play in shaping lives. Skip to content Home Welcome! It has been 9 months since I began my search.

Career 37
article thumbnail

Improve Your Resume by Turning Bullet Points into Stories

Harvard Business Review

Career Transitions. Leaving a Stable Job to Create Your Dream Career. Here’s how he labels himself: “Start-Up Builder * Brand Strategist * Marketing Head” And below is how he summarizes his career accomplishments, clearly communicating what he’d bring to a new position. You and Your Team Series.

Brand 8
article thumbnail

How to Write a Job Description

ExactHire - Leadership

You’ll want to include the most important or time-consuming duties and responsibilities for the position. Identify what words job seekers are using to find your position. Someone searching for a position as an IT project manager would not be a good fit for a litigation support project manager. Too Much Positivity.

How To 52
article thumbnail

What to Do When You’re Returning to a Company You Used to Work For

Harvard Business Review

” For both workers and employers, the boomerang represents “a positive development,” says Karen Dillon, coauthor of several best-selling titles, including How Will You Measure Your Life? ” Be positive. . “It’s natural for companies to look for employees who have a track record,” he says.

Company 10
article thumbnail

What It Takes to Become a Great Product Manager

Harvard Business Review

If a PM is in love with a feature because it addresses their own pain points — PMs are often super users of the products for which they are responsible — they may cause a user to say they love it too, just to please the PM (“False positive feature validation”). and of course the compensation and benefits.