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The Irish Banking Crisis: A Parable

Harvard Business Review

Umair Haque Blogs Umair Haque On: Global business , Competition , Economy The Irish Banking Crisis: A Parable 4:33 PM Monday November 29, 2010 | Comments () Email Tweet This Post to Facebook Share on LinkedIn Print Once upon a time, there was a country where bankers disappeared. And thats exactly the role that pubs began to play.

Banking 15
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8 Reasons Companies Don’t Capture More Value

Harvard Business Review

Their innovation efforts tend to be focused wholly on the creation of new value; meanwhile, the question of how exactly they will be compensated for it usually goes unexamined. But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards.

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Artisans Must Balance the Books

Harvard Business Review

Most African artisans do not bank because of the fees associated with operating current accounts. You pay a fee for withdrawing your money in most African banks, thereby discouraging many from banking. Most African artisans do not bank because of the fees associated with operating current accounts.

Books 13
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The Right CEO Personality for Process Improvement

Harvard Business Review

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15
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Turn Customer Care into "Social Care" to Break Away from the Competition

Harvard Business Review

Then feed the appropriate metrics into a Balanced Scorecard that includes customer-centric measures such as customer satisfaction and productivity measures, including the time it takes to resolve customer issues. The Social Solution to Innovation Challenges. The metrics. HBR Insight Center. Are You Giving up Power?

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Making Room for Reflection Is a Strategic Imperative

Harvard Business Review

In turn, reflection becomes the rocket fuel for experimentation, the lifeblood of high-level innovation, the spark of deeper meaning, and the wellspring of enduring purpose. If youre here to "innovate" sugar water, then thinking in terms of orthodox buyers and suppliers might do the trick. So throw Frederick W.