Harvard Business Review
OCTOBER 27, 2014
A mid-level manager in this 5,000-employee hospital, she is leading a 70-member group on patient flow as part of a larger organizational effort. Her ability to lead and inspire — to become a change leader from her position as a mid-level manager — is helping her team produce results. I found a few defining characteristics: 1.
Harvard Business Review
JUNE 13, 2018
As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. At a leading global logistics company, for example, the business rules in a claims process suggested that decisions on tolerances for refunds required the judgment of a manager.
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Harvard Business Review
SEPTEMBER 25, 2011
For example Bank of America CEO Brian Moynihan recently announced plans to cut about 30,000 jobs across the company, nearly 10 percent of the work force, due to a downturn in trading and lending revenue and the continuing effects of the mortgage mess. They analyzed costs, set targets, and met with business and functional units.
Strategy Driven
SEPTEMBER 19, 2011
Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. Turn-and-burn, yank-and-bank; show me how to start the engine and get out of my way.
Harvard Business Review
JUNE 6, 2013
This classic breakdown between marketing and IT is being bridged at a few leading companies such as ING , the Netherlands bank. The financial crisis changed the market conditions for banks and also people''s attitudes towards banks. And nobody looked at what these incidents were doing to the bank''s customers.
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