Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system. Why does this work?

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system. Why does this work?

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

HR Digest

JUNE 24, 2023

In this comprehensive guide, we will explore the concept of what HR analytics is, the benefits of HR analytics, HR analytics metrics and how it can transform businesses. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

JUNE 2, 2015

In my former position as Managing Director of Philip Morris Ukraine where I was based from January 2012 until February 2015, I was forced to see it as a business crisis that threatened our people, operations, and bottom line. It is easy to feel anxiety, responsibility, and even shame when things go wrong in a business.

Crisis 8

Crisis Management Contingency Plans Objective 8

Strategy Driven

MARCH 26, 2024

The result is a balanced ecosystem where buyers and sellers can confidently operate, leading to more successful transactions and satisfied stakeholders. Following these guidelines ensures that all parties are aligned and transactions can proceed smoothly, thus maintaining the integrity of the online auction experience.

Due Diligence 106

Due Diligence Participative Price Efficiency 106

Harvard Business Review

JULY 25, 2013

Companies like Netflix, General Electric, and Proctor & Gamble have also started "challenging the crowd" and employing many of these principles to tackle their own business roadblocks. If you''re looking to spark disruptive and powerful ideas that benefit your company, follow these guidelines to launch an engaging competition: 1.

Participative 9

Participative Innovation Guidelines Idea Generation 9

Miles Anthony Smith

NOVEMBER 7, 2019

Some companies haven’t used an agency because they believe no one knows their product and the reason for operating in their space as well as they do. The truth of the matter is, businesses need to understand the channels their audience is on and want to consume content on and do a good job there. Know your audience.

Marketing 105

Marketing Content Audience Brand 105