Chart Your Course

OCTOBER 2, 2012

Tony Hsieh, CEO of Zappos and author of Delivering Happiness: A Path to Profits, Passion and Purpose has created a great place to work. According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. 2) Deploy a leadership strategy. No excuses.

Customer Loyalty 189

Customer Loyalty Human Resources Insurance Loyalty 189

Chart Your Course

AUGUST 14, 2012

Tony Hsieh, CEO of Zappos and author of Delivering Happiness: A Path to Profits, Passion and Purpose has created a great place to work. According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. 2) Deploy a leadership strategy. Instant download.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

DECEMBER 21, 2015

In a survey conducted by a BIG benefits management company (a management and human resource consulting firm), they asked 365 CEO’s and sales management executives, “What are the three key factors that separate high performing sales professionals from moderate to low performing sales professionals?”.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Harvard Business Review

FEBRUARY 15, 2012

A few years ago, Brad Anderson , then CEO of Best Buy, told me something both provocative and profound. Usually, if you search, there are opportunities in your current job and at your current level to display your ability to drive change, even if you are in a support function like finance or human resources.

Innovation 16

Innovation Merchandising How To Proposal 16

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. The only person who could drive a linked system was the CEO.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 11

P&L Banking Marketing Call Center 11