article thumbnail

Retain Your Top Performers

Marshall Goldsmith

The “intellectual capital” brought in by high-knowledge employees will be a major, if not the primary, competitive advantage. The CEO of a leading telecommunications company recently embarked on an innovative approach. The rise in the influence of the knowledge worker. . Provide intrapreneurial opportunities.

article thumbnail

CEOs Need Hard Data on Customer Loyalty

Harvard Business Review

Three-quarters of the world's CEOs say more emphasis should be placed on measuring the value of non-financial assets such as intellectual capital and customer relationships. But let's give our financial colleagues credit for acknowledging the fundamental imbalance that the CEOs are referring to.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Developing Global Leaders Is America's Competitive Advantage

Harvard Business Review

As global companies focus their strategies on developed and emerging markets, they require substantial cadres of leaders capable of operating effectively anywhere in the world. economy, expands America's global trade, and attracts foreign companies to base operations in the U.S.

article thumbnail

You Don’t Need to Be a Silicon Valley Startup to Have a Network-Based Strategy

Harvard Business Review

” Publicly, CEOs talk about digital transformation, but privately, they wonder if their efforts will be enough. Intellectual capital. For most companies intellectual property is something that sits on their balance sheet. Operate : Deploy the platform to foster connections and the exchange of value at scale.

article thumbnail

How to Navigate a Digital Transformation

Harvard Business Review

Manufacturers invest most of their capital into physical assets, while high-tech firms invest in R&D to create new intellectual capital. Fourth, begin to operate a pilot of your network business by shifting small amounts of capital (including time, talent, and money) to the new initiative.

article thumbnail

Bureaucracy Must Die

Harvard Business Review

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. Rules tightly circumscribe discretion. If they are unwilling to adapt and learn, the entire organization stalls.

article thumbnail

Bureaucracy Must Die

Harvard Business Review

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. Rules tightly circumscribe discretion. If they are unwilling to adapt and learn, the entire organization stalls.