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How Should Leaders Address Challenge Of Low Performers?

Tanveer Naseer

Eagle Hill reports that replacing a mid-level employee – including hiring and training costs, in addition to lost revenue and lost productivity – can add up to 150% of that employee’s salary. an operational strategy consultancy in the San Francisco Bay Area. And it’s costing companies a pretty penny to replace workers.

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What It Will Take to Fix HR

Harvard Business Review

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

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How Boards Can Innovate

Harvard Business Review

New products are, of course, the province of R&D teams or research partners. The value of a board’s active engagement in innovation can well be seen at Diebold, a $3 billion-company whose 16,000 employees make ATMs and a host of related products. More blog posts by Michael Useem , Dennis Carey and Ram Charan.

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The 3 Essential Jobs That Most Retention Programs Ignore

Harvard Business Review

USC’s John Boudreau, CEO adviser Ram Charan, and consultants at Bain & Company , McKinsey, and Korn Ferry have made similar arguments. The chief marketing officers at consumer products companies, the heads of design at luxury apparel companies, and the heads of logistics at large retailers are cases in point.

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How To Write Your Company's Core Values

Eric Jacobson

The values address the companys product, customers, vendors, and the communities in which it operates. The values clearly set the companys culture. As Whole Foods explains, their core values are the "soul" of its company. Note, too, how for each of the companys six core values, it further explains what that core value statement means.

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It???s Time to Retool HR, Not Split It

Harvard Business Review

Ram Charans recommendation is wrong. The Split HR column alludes to cross-pollination between HR and Finance, but tucking HR into the Finance function, as Charan suggests, is not the way. Lets be clear. While he may be wrong, he may also be as wise as Solomon.

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Never Say These Words To A Customer

Eric Jacobson

Are you absolutely sure every employee in sales, production, operations, marketing, etc., MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." Take a moment. is not using these words, even inadvertently, in front of your customers? thanks for a great reminder!

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