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Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your company is handling its customer base. Establish what product and service enhancements your former clients sought when choosing a new provider. 10 Ways to Improve Click Through Rates.

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Why Your Partnership Contract Is Too Important to Be Left to the Lawyers

Harvard Business Review

Changing technology and markets make it impossible to foresee future contingencies. When managers spot these sorts of problems on the horizon, a deal that potentially will create value may not get done because the contract is bound to be incomplete. Invest resources in relationship management.

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Connect Inventors with the Right Problems

Harvard Business Review

” Its common theme is that there are a lot of potentially productive assets sitting around, ripe for greater use. Firms constantly invest in processes of discovery and come up with innovations that others could put to productive use. We’re being taught the same lesson by the rise of today’s “sharing economy.”

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The Most Overlooked Part of Your Data Security

Harvard Business Review

Organizations constantly replace outdated computers, servers, laptops, copiers, and countless other types of electronic devices to keep up with technology and enhance worker productivity. This rush to upgrade, however, creates a challenge: large numbers of excess electronics must be managed and disposed of properly.

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The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ This archaic mindset flies in the face of progressive supply chain management, which successful companies now embrace. Egos and working mannerisms did not produce the most productive workforce.