Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention
Strategy Driven
JULY 20, 2012
When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your company is handling its customer base. Establish what product and service enhancements your former clients sought when choosing a new provider. 10 Ways to Improve Click Through Rates.
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